Privacy policy
Privacy Policy
Last updated: March 7, 2025
This Privacy Policy describes how Hot Watches (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with us through www.hotwatches.shop (the “Site”) or related services (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons. We will post any updates on this page and revise the "Last updated" date accordingly.
What Information We Collect
1. Information You Provide Directly:
When you interact with our Services, you may provide information such as:
- Contact Information: Name, email address, phone number, billing and shipping address.
- Account Details: Username, password, and security details.
- Order Information: Product orders, payment confirmation, delivery details.
- Support Requests: Information shared while contacting customer support or submitting feedback.
2. Information Automatically Collected (Usage Data):
We may collect certain information through cookies and similar technologies, including:
- IP address, browser type, device information
- Your interaction with the Site (pages visited, time spent, features used)
3. Information from Third Parties:
We may also receive personal information from third-party service providers, including:
- Shopify (our ecommerce platform)
- Payment processors (for payment and transaction verification)
- Marketing and advertising partners
- Analytics tools
How We Use Your Information
We use your personal information to:
- Provide and manage the Services: Process orders, fulfill deliveries, handle returns, and support account management.
- Communicate with you: Send transactional emails, respond to inquiries, or offer customer support.
- Marketing and Advertising: Send promotional emails and display tailored ads (you can opt out anytime).
- Security and Fraud Prevention: Protect against fraudulent or unauthorized activity.
- Improve Services: Analyze usage patterns to enhance your experience.
Cookies
We use cookies to improve your experience, remember preferences, analyze performance, and deliver personalized ads. You can manage cookie preferences via your browser settings. Blocking cookies may affect certain features or functionality.
For details on cookies used by Shopify, visit: Shopify Cookie Policy
How We Share Information
We may share your personal information in the following situations:
| Category of Info | Shared With |
|---|---|
| Identifiers, contact, and account details | Shopify, payment processors, shipping providers |
| Order and transaction info | Fulfillment partners, support services |
| Usage Data and marketing preferences | Advertising platforms, analytics services |
| Geolocation data (from IP) | Service providers for personalization and analytics |
| Legal or business transfers | Affiliates, regulators, legal counsel if required |
We do not sell or share sensitive personal information, nor do we knowingly collect data from children under 16.
Your Privacy Rights
Depending on your location, you may have rights including:
- Access / Know: Request details about the data we hold.
- Delete: Ask us to delete your personal data.
- Correct: Update inaccurate information.
- Portability: Receive a copy of your data.
- Restrict or Object to Processing
- Withdraw Consent (where applicable)
- Manage Communications: Unsubscribe from marketing emails via the link in any promotional email.
To exercise these rights, please contact us at hotwatches.shop@gmail.com.
Data Retention
We retain personal information only as long as necessary for the purposes outlined above, including compliance with legal, contractual, and operational obligations.
Security
We use industry-standard security measures, but no system is 100% secure. Avoid sending sensitive information via unencrypted methods.
Children’s Privacy
Our Services are not intended for children under 16. If you believe a child has submitted personal data, please contact us for removal.
International Users
If you're located outside India, please note that your information may be transferred to and processed in India and other countries where our service providers operate. We use appropriate safeguards such as standard contractual clauses where required.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:
📧 Email: hotwatches.shop@gmail.com
📞 Phone: +91 83800 60566
📍 Address: 121, Naik Nagar, Manewada Road, Nagpur, Maharashtra 440027, India
🌐 Website: www.hotwatches.shop